15 minute response times.
Whether you are looking for a complete IT team or additional support to complete your IT team, we’re here. And our experts are on hand to provide you with specialist 24/7 IT support.
What our 24/7 IT support service includes:
- Dependable Account Management – Your Account Manager will always be available when you need them. And what’s more, they aren’t just anyone. They are one of our two Directors, so you know they’ll treat you with the importance you deserve.
- 24 x 7 x 365 – Our expert engineers are on hand all day, all night and even during bank holidays, so you know we’ll always be on hand to provide you with the IT support you need, when you need it.
- We monitor your systems to keep them up to date – It’s not just about fixing things should they go wrong, but also about keeping them up to date and working in the first place. We’re always monitoring and maintaining your systems to ensure they are performing well.
- IT support aligned to your strategy – To us IT is more than about your systems; it’s also about your business plans and strategy. We work closely with you at all times to ensure your IT is aligned to your overall business direction.
- Over the phone, through email or onsite; it’s all included – Whatever your issue, we’ll deal with it. And if it can’t be dealt with remotely, we’ll send one of our experts down to your office.
- Some of the fastest response times in the industry – We know a quick response to requests is important to our customers. So we pride ourselves on having very high standards reflected in our Service Level Agreements.
The speed of response depends on the severity of the issue or request and the number of people in your team affected. But ultimately we treat your business as we believe you would or as we treat our own. If an issue is severe, we don’t hang about, our response is immediate. If it’s just a change or request, well we are still pretty quick, and will start working on it within four hours.
If you have a critical problem that cannot be resolved remotely, we will respond immediately and send an engineer to your office.